← Back to home Legal · Last updated February 2026

Refund policy

পেমেন্ট ও রিফান্ড নিয়ে কোনো বিভ্রান্তি যেন না থাকে — নিচে পুরো নিয়ম দেওয়া আছে।

When you can get a refund

  • Payment succeeded but the licence never activated and support could not fix it within 72 hours.
  • You were charged twice for the same licence — the duplicate charge is refunded in full.
  • The extension cannot work at all on a supported Chrome desktop browser and the issue is on our side.

When a refund is not available

  • The licence was activated and used to generate images.
  • Access was suspended because of shared logins, multi-device abuse or a terms violation.
  • You changed your mind after the licence was activated, or Gemini itself limited your Google account.

How to request

  • Contact support with your account email, payment order id and a short description of the problem — contact details are in the footer.
  • We reply within 2 business days and approved refunds are returned through the original payment method within 7–10 business days.